The best way to track a shipment is to visit our Track a Shipment page.  This will send us a direct notification of your request at which point we will be able to research the information you have provided and email you with a delivery eta.   The speed at which you receive a response will depend on both the quality of the information provided as well as the availability of information we are able to see at that given time.  Though you can reach out to us by phone with your inquiry, we do prefer that you utilize this page or email us so that we 1) have a paper trail for both of us to refer back to and 2) we aren't always available to answer your call. 

Prepaid freight is where the freight charges have been prepaid to the shipper/mill and they will choose the appropriate carrier for last mile delivery.  

Collect freight is where the purchasor is able to designate the carrier for last mile delivery and thus the freight charges will be levied to the consignee or a third party. 

Our LTL fuel surcharge is a percentage of the freight charge amount (not a rate per square yard or rate per lb).  It is updated weekly and based on the national fuel price average that is posted by the Dept of Energy.  A copy of our fuel surcharge chart can be provided upon request.

At this time, we are not set up to receive payments via credit card, though we cannot rule this out in the future.  In the meantime, we are able to receive mailed checks.  We can also do ACH but we are not able to initiate that process. 

Yes you can!!!  I can set up our system to notify you when an order has been dispatched out for delivery.  It will include details such as BOL#, weight, delivery location, PO#, and more. These are email notifications that are usually sent out each morning between 8-8:30am.   We can set up as many email addresses for one accound as needed.  Contact us directly if interested.

Typical transit time is 2-4 business days after the order has been picked up from the shipper. Holidays, end of month, end of quarter, and extreme busy periods can all impact the transit time.  

We continuously work to stay ahead of the flow of freight, with a priority to get it back to VA and delivered as quickly as possible. However DOT regulations and hours of service, coupled with the many issues that could arise while in transit do cause delays periodically.  As a result, we recommend avoiding scheduling installs before you have certainty regarding delivery of your product.  We understand this isn't always possible and encourage our customers to communicate with us when particularly "hot" freight has shipped. 

Yes, we have the ability to load you or your installer from our dock or from the parking lot.  If you are needing a shipment switched to dock pickup, we need at least 24hrs advanced notice and a call the morning of to confirm the shipment has arrived and is ready for pickup.  The person picking up will need the company name they are picking up for and the BOL# of the shipment so we can ensure the correct product is loaded.

A BOL indicates the order has shipped.  Typically, the mill will load assigned orders onto a trailer and upon completion will "bill" the trailer and call it in for pickup. Other numbers such as PO's, reference #'s, release #'s, etc don't necessarily mean the material has shipped and we don't always have access to track that information even if it has.  All orders move through our system tied to a BOL#, hence why we ask for that when tracking a shipment.

There are dozens of mills located in North GA.  We don't have a physical terminal there so we have partnered with Dedicated LLC to consolidate our freight.  They have drivers dispatched each day picking up freight from the various shippers.  That freight is then unloaded, sorted, and reloaded according to carrier at their crossdock terminal in Dalton, GA.  They load on our trailers dropped at their facility and when they finish loading, we dispatch our OTR drivers to pick it up.